Healthcare complaints handling solution

Remedy is a market leading complaints resolution service dedicated solely to the healthcare sector. Remedy was created because we recognised that when providing healthcare services, things can still go wrong and complaints can still be made. How you manage those complaints can have reputational impact for the healthcare organisation, but it can also impact the patient who, after all, is at the very heart of it. At Remedy, we offer two levels of service: a fixed fee service, which is an outsourced service for managing complaints, which gives you cost, certainty and assurance. We also offer a bespoke solution things for example training process reviews and managing more complicated complaints. The benefit of Remedy is it takes the stressout of complaints. Handling it helps you manage your complaints efficiently and cost effectively in a timely way and in a pre-agreed timescale. At Remedy, we work with a team of dedicated experts in the health care industry, but we also have the backing of a nationally recognized law firm, Weightmans. As a result of that, it means that if you have any other needs, then we can provide you with those in a one stop shop. With Remedy, you're in safe hands. You get peace of mind. Complaints are handled your way in your style. And we agree turnaround times with you. You can be involved as much or as little as you like, and we keep you informed every step of the way. One of the benefits of using Remedy is that as a result of managing your complaints, we can extract from that management information, and we then build a dashboard from which you can drill in for real time data. And it allows you to see, for example, location types of complaints, how long it's taken to respond to those complaints. And as a result of that information, it allows you to see hotspots and trends which you can then address internally in the organisation, whether that be through training or further investigation. At Remedy, our promise to you is that we will deliver improved response times and quicker resolution of your complaints, and this avoids escalation of complaints and reduces the risk of them becoming claims. Clients choose to come to us because we understand their needs, and that's why we developed Remedy. We health care inside and out. In summary, Remedy can help you by providing you with a flexible solution. It's available as and when you need it. We also provide cost certainty with different service levels, and we can help you manage and reduce your backlogs, improve and turnaround times for your complaints, thereby improving patient satisfaction. Find out more about Remedy. Please visit our website or contact me directly. We look forward to working with you soon.