Awaab’s Law Compliance Tool: Safeguarding Social Housing for the Future

What Is Awaab’s Law?

Awaab’s Law is a comprehensive regulatory framework that enforces strict requirements on the condition, repair, and maintenance of properties in the social housing sector. The law’s core aim is to safeguard tenants’ physical and mental health by ensuring their homes are free from hazards such as damp, mould, electrical faults, and structural deficiencies.

Key provisions include:

• Rapid response to hazards posing a significant risk of harm: Landlords must investigate and remedy reported issues within legislated timeframes.
• Mandatory offers of temporary rehousing where response times cannot be met.
• Transparent data handling: Providers must systematically document, track, and report on claims and repairs to facilitate effective oversight.
• Protection of vulnerable tenants: The legislation recognises the risk of exploitation and introduces safeguards to ensure tenants receive legitimate, high-quality support when reporting issues.
• Strict reporting requirements within prescribed timeframes.

The Need for Expert Support: Navigating Complex Compliance

Social housing providers face an evolving landscape of legal, operational, and reputational challenges. The combination of new regulations, intervention by the Housing Ombudsman, and the increased involvement of claims management companies, ensuring compliance is more challenging than ever before.

Landlords must not only address physical repairs but also implement robust systems for:

• Documenting and evidencing all tenant complaints and maintenance requests
• Demonstrating timely and appropriate action in response to issues
• Understanding and pre-empting emerging risks through strategic data analysis
• Preventing a re-occurrence of identified hazards

Meet the Awaab’s Law Compliance Tool

Our Awaab’s Law Compliance Tool is a comprehensive, technology-driven solution developed in direct response to Awaab’s Law.  Developed following extensive consultation with sector leaders, our tool is designed to streamline every aspect of compliance with Awaab’s Law, from initial tenant notification to final resolution, including reporting to tenants in compliant format, prompting “competent investigators” to the relevant parts of the legislation at every stage to ensure nothing is overlooked.

How the tool works and empowers your organisation

The Awaab’s Law Compliance Tool offers a suite of modules designed to work in harmony with your existing property management and repairs systems. While integration can be complex, our approach ensures a streamlined process with expert support, helping you unlock compliance without disrupting your operations.

Its core features include:

• Automated Hazard Tracking and Notification: Instantly log tenant-reported hazards, ensuring nothing falls through the cracks. Intelligent workflow automation assigns priority levels and deadlines in line with statutory requirements.
• Compliance Audit Trail: Generate clear, auditable records for every stage of the complaint and repair process, supporting regulatory reporting and reducing the risk of adverse Ombudsman findings.
• Vulnerable Tenant Safeguards: Built-in alerts identify situations involving vulnerable tenants who may be at greater risk of exploitation, allowing for swift action and referral to trusted support services.

Who Is the Tool For?

Our solution is designed for social housing providers in England who will all be required to comply with Awaab’s Law from 27 October 2025. 

Getting Started

Ready to strengthen your compliance and put tenant safety first? Request a free demonstration of our Awaab’s Law Compliance Tool today and see how your organisation can:

• Meet and exceed all statutory requirements under the new law
• Reduce the cost and complexity of claims and repairs management
• Enhance your reputation as a responsible, tenant-focused landlord